Track your order
Every Romaccio order is sent with tracking, so you can follow your parcel from our warehouse to your door.
Where to find your tracking number
As soon as your order has been dispatched we send you an email with your tracking number and a link to follow the parcel. That email also tells you which carrier is handling the delivery.
Not received it? Please check your spam or promotions folder first. If it still has not arrived within 5 business days of ordering, email us at info@romaccio.co.uk with your order number and we will send it over.
How long delivery takes
- Processing: 1–2 business days
- Delivery: 4–6 business days
- Total: 5 to 8 business days from the day you place your order
Tracking can take 24 to 48 hours to show its first scan after you receive the email. That is normal, and it does not mean anything has gone wrong. Full details are in our Delivery Policy.
My tracking has not updated
Parcels sometimes sit between scans for a day or two, especially over a weekend or a bank holiday. If there has been no movement for several days, or your parcel has not arrived within the estimated window, email info@romaccio.co.uk with your order number and we will chase it with the carrier for you.
Something is wrong with my order
If your parcel arrives damaged, or an item is faulty or not what you ordered, contact us straight away and we will put it right. Our Returns & Refund Policy explains how returns and refunds work.
Still need help?
Email info@romaccio.co.uk or call +32 499 20 02 54 (Monday to Friday, 8.00–15.00 UK time). You can also use our contact form or read the frequently asked questions.